This policy explains how we collect, use, store, share and protect personal information when you visit febdigi.com, contact us for advice or use the services provided by FEB Digi.
1. Scope
This policy applies to the collection and processing of personal data carried out directly by FEB Digi through our website, contact forms, contracts and the delivery of our services.
FEB Digi provides website design, software development, system deployment and technical support services to clients in Vietnam and Australia.
For websites, applications or systems that FEB Digi builds for clients, responsibility for data processing is determined by each party's actual role, the service contract and the applicable laws. This policy does not automatically replace a client's own privacy policy.
2. Information we collect
Depending on how you interact with FEB Digi, we may collect:
- Contact information: Your name, email address, phone number, business name and the content of your enquiry.
- Project information: Project type, estimated budget, technical requirements, documents and any information you choose to provide.
- Contract and payment information: Billing details, tax ID or ABN, billing address, representative details, contracts and the transaction data needed for reconciliation.
- Technical information: IP address, browser type, device, time of visit, pages viewed and other technical data recorded by our servers or the analytics tools we use.
We limit data collection to what is necessary for the purposes we have notified or that the law permits.
3. How we use information
FEB Digi uses personal information to:
- Receive enquiries, provide advice and send quotes.
- Prepare, perform and manage contracts.
- Develop, deploy, maintain and provide technical support.
- Confirm payments, issue invoices and manage receivables.
- Send notices about services, maintenance or renewals.
- Analyse performance and improve the website experience.
- Protect our systems and detect unusual access.
- Meet our legal, accounting and tax obligations.
We do not sell personal data to third parties.
Personal information is not used to send direct marketing without an appropriate legal basis under the applicable law.
4. Cookies and analytics
The website may use cookies and similar technologies to keep it running, remember your choices and analyse traffic.
Cookies may include:
- Essential cookies: Support the basic operation, security and functions of the website.
- Analytics cookies: Help measure visits, traffic sources and how users interact with the website.
FEB Digi may use Google Analytics 4 to analyse website activity. Related data may be processed by Google on infrastructure located outside the visitor's country.
You can manage or delete cookies in your browser settings. For non-essential cookies, FEB Digi will apply a choice and consent mechanism in line with the applicable law.
5. Sharing with third parties
Where necessary, FEB Digi may share information with:
- Website hosting, server and infrastructure providers.
- Email and communication tool providers.
- Website analytics providers.
- Payment or transaction reconciliation providers, when integrated and used.
- Accountants, legal advisers or auditors when needed.
- Competent government authorities upon a lawful request.
Sharing is limited to the purposes of providing our services, performing contracts or meeting legal obligations.
6. Storage and international transfers
FEB Digi serves clients in Vietnam and Australia. As a result, some data may be stored or accessed from different countries depending on the systems and service providers involved.
When personal data is transferred across borders, we apply the corresponding requirements and safeguards under the relevant laws.
Access to data is limited according to job responsibilities and actual operational needs.
7. Information security
FEB Digi applies appropriate technical and organisational measures to limit unauthorised access, use, alteration or disclosure of data.
These measures may include HTTPS connections, admin account authentication, access permissions, data backups and system monitoring.
No method of electronic transmission or storage is completely secure. If we become aware of an incident involving personal data, we will assess it, respond and meet any notification obligations under the applicable law.
8. Data retention
Information is kept for as long as needed to fulfil the purpose it was collected for or to meet legal obligations.
- Contact details and enquiries: Kept as long as needed to respond to and follow up on the enquiry; up to 24 months for enquiries that do not lead to a project.
- Contract and payment information: Kept for the periods required by accounting, tax and related laws.
- Technical and analytics data: Kept according to the actual configuration of the systems and tools in use.
When the retention period ends and there is no longer a lawful basis to keep processing it, the data is deleted, anonymised or otherwise handled appropriately.
9. Your rights
Depending on the applicable law, you may have the right to:
- Be informed about how your personal data is processed.
- Request access to and correction of your personal information.
- Request deletion, restriction of or object to the processing of your data.
- Withdraw consent for processing that is based on consent.
- Request a copy of your data and exercise other rights under the law.
Some requests may be limited where FEB Digi is required by law to keep the data.
To protect your personal information, we may ask you to verify your identity before acting on a request.
Requests are handled within the time limits set by the applicable law.
10. Data in client projects
When FEB Digi develops, deploys or maintains systems for clients, the data generated in those systems may fall under the client's management.
Where FEB Digi processes data on behalf of a client, access to and use of that data is limited by the contract, the client's lawful instructions and the corresponding data protection obligations.
FEB Digi does not by default use our clients' user data for advertising, marketing or its own independent business purposes.
11. Policy updates
FEB Digi may update this Privacy Policy to reflect changes in our services, technology or legal requirements.
The latest version will be published on febdigi.com together with its update date.
12. Contact and complaints
If you have any questions or requests about your personal data, please contact:
FEB Digi / FEBdigital
Website: https://febdigi.com
Email: admin@febdigi.com
Operating in: Vietnam and Melbourne, Victoria, Australia.
For matters under Australian jurisdiction, individuals may contact the Office of the Australian Information Commissioner (OAIC) where appropriate. In Vietnam, individuals may lodge complaints or request data protection under the laws in force.